Certification Prep Courses
https://www.microsoft.com/en-us/learning/exam-mb2-700.aspx
This exam is intended for individuals who plan to implement, use, maintain or support Microsoft Dynamics CRM 2013 applications in their organizations. This audience typically includes service schedulers, administrators, office managers, executives and consultants who want to demonstrate foundational understanding of the application functionality. Candidates should have a basic knowledge of Microsoft Dynamics 2013 CRM applications, features and functionalities.
Training includes:
- 80545A: Customer Service in Microsoft Dynamics CRM 2013
- 80546A: Sales Management in Microsoft Dynamics CRM 2013
- Practice tests
Duration: 2 Days
https://www.microsoft.com/en-us/learning/exam-mb2-702.aspx
This exam is intended for individuals who plan to install and deploy Microsoft Dynamics CRM 2013 in their organizations. This audience typically includes novice and experienced system administrators, implementation consultants, system integrators, technical staff, and support professionals who want to demonstrate foundational understanding how to install and deploy Microsoft Dynamics CRM 2013.
Candidates should have a basic knowledge of Microsoft Dynamics 2013 CRM applications, features, and functionalities. Candidates should also have a general working knowledge of Windows Server 2012 R2, Active Directory, Internet Information Services (IIS), Microsoft Exchange Server, Microsoft SQL Server database administration, and Outlook.
Training includes:
- 80539A: Installation and Deployment in Microsoft Dynamics CRM 2013
- Practice tests
Duration: 2 Days
https://www.microsoft.com/en-us/learning/exam-mb2-703.aspx
This exam is intended for individuals who plan to customize and configure Microsoft Dynamics CRM 2013. This audience typically includes implementation consultants. It is recommended that candidates have a general working knowledge of the implementation and use of Microsoft Dynamics CRM 2013 features and functionality.
Training includes:
- 80542A: Customization and Configuration in Microsoft Dynamics CRM 2013
- Practice tests
Duration: 3 Days
https://www.microsoft.com/en-us/learning/exam-mb2-704.aspx
This exam is intended for individuals who plan to implement, use, maintain, or support Microsoft Dynamics CRM 2015 Sales and Customer Service applications in their organizations. This audience typically includes sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, and consultants who want to demonstrate a foundational understanding of the application functionality.
Training includes:
- 80668: Customer Service in Microsoft Dynamics CRM Online
- 80669: Sales and Marketing in Microsoft Dynamics CRM Online
- Practice tests
Duration: 2 Days
https://www.microsoft.com/en-us/learning/exam-mb2-706.aspx
This exam is intended for individuals who want to obtain a certification on Microsoft Dynamics CRM Online deployment. The audience typically includes system administrators, implementation consultants, system integrators, technical staff, and support professionals who assess a customer’s business needs and install, configure, deploy, and customize the application.
Training includes:
- 80713: Deployment in Microsoft Dynamics CRM Online 2015 Update 1
- 80664: Deployment in Microsoft Dynamics CRM Online
- Practice tests
Duration: 2 Days
https://www.microsoft.com/en-us/learning/exam-mb2-707.aspx
This exam is intended for individuals who plan to customize and configure Microsoft Dynamics CRM 2015. This audience typically includes implementation consultants, technical support, and system administrators.
Training includes:
- 80665: Customization and Configuration in Microsoft Dynamics CRM Online and On Premise
- Practice tests
Duration: 3 Days
https://www.microsoft.com/en-us/learning/exam-mb2-708.aspx
This exam is intended for individuals who plan to install and deploy Microsoft Dynamics CRM in their organizations. This audience typically includes novice and experienced system administrators, implementation consultants, system integrators, technical staff, and support professionals who want to demonstrate a foundational understanding of how to install and deploy Microsoft Dynamics CRM.
Training includes:
- 80679: Installation in Microsoft Dynamics CRM 2015
- Practice tests
Duration: 2 Days
https://www.microsoft.com/en-us/learning/exam-mb2-709.aspx
This exam is intended for individuals who plan to implement, use, maintain, or support Microsoft Dynamics Marketing in their organizations. The exam is also intended for marketing officers and consultants who want to demonstrate foundational understanding of the functionality. Candidates should have a general working knowledge of Microsoft Dynamics Marketing functionalities and Microsoft Dynamics CRM applications, features, and functionalities.
Training includes:
- Functional Application in Microsoft Dynamics Marketing
- Practice tests
Duration: 2 Days
https://www.microsoft.com/en-us/learning/exam-mb2-710.aspx
Individuals wishing to obtain a certification in Microsoft Dynamics CRM Online Deployment should take this exam. The audience typically includes system administrators, implementation consultants, system integrators, technical staff, and support professionals. They assess a customer’s business needs and install, configure, deploy, and customize the application.
Training includes:
- 80736: Deployment Microsoft Dynamics CRM Online
- Practice tests
Duration: 2 Days
https://www.microsoft.com/en-us/learning/exam-MB2-711.aspx
Individuals wishing to obtain a certification on installing Microsoft Dynamics CRM 2016 should take this exam. The audience typically includes system administrators, implementation consultants, system integrators, technical staff, and support professionals. They assess a customer’s business needs and install, configure, deploy, and customize the application.
Training includes:
- 80735: Installation in Microsoft Dynamics CRM 2016
- Practice tests
Duration: 2 Days
https://www.microsoft.com/en-us/learning/exam-MB2-712.aspx
Individuals wishing to obtain a certification in Microsoft Dynamics CRM 2016 Customization and Configuration should take this exam. The primary audience configures and customizes Dynamics CRM by using the tools available in Dynamics CRM. This audience typically includes implementation consultants, technical support technicians, and system administrators. Candidates need a working knowledge of Dynamics CRM features and functionality, as well as a working knowledge of development, implementation, and data structures.
Training includes:
- 80729: Customization and Configuration in Microsoft Dynamics CRM 2016
- Practice tests
Duration: 3 Days
https://www.microsoft.com/en-us/learning/exam-MB2-713.aspx
Individuals wishing to obtain a certification in Dynamics CRM 2016 Sales should take this exam. The primary audience is a partner who sells and implements sales modules in Microsoft Dynamics CRM 2016. This audience typically includes sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, and consultants who want to demonstrate a foundational understanding of the application functionality. The exam is appropriate for those who are new to Dynamics CRM, yet have a background in the business process as well as Microsoft Office.
Training includes:
- 80727: Sales Management in Microsoft Dynamics CRM 2016
- 80715: Office 365 Integration with Microsoft Dynamics CRM Online
- Practice tests
Duration: 2 Days
https://www.microsoft.com/en-us/learning/exam-mb2-714.aspx
Individuals wishing to obtain a certification in Dynamics CRM 2016 Customer Service should take this exam. The primary audience is a partner who sells and implements customer service modules in Microsoft Dynamics CRM 2016. This audience typically includes sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, and consultants who want to demonstrate a foundational understanding of the application functionality. The exam is appropriate for those who are new to Dynamics CRM, yet have a background in the business process as well as Microsoft Office.
Training includes:
- 80726: Customer Service in Microsoft Dynamics CRM 2016
- 80715: Office 365 Integration with Microsoft Dynamics CRM Online
- Practice tests
